Question 1

Do you support systems you did not install?

Accepted Answer

Yes. We start with a survey to establish what equipment is in place and what condition it is in, then give you a written assessment — including an honest view if replacement would be better value than continuing to maintain it.

Question 2

What is checked during a maintenance visit?

Accepted Answer

For CCTV: image quality, focus, lens cleaning, recording and retention, and remote access. For alarms: detector function, signalling, standby batteries and the panel event log. For networks: link quality, cabinet condition, terminations and labelling. Each visit is documented.

Question 3

How often should a system be serviced?

Accepted Answer

It depends on the equipment and the environment it works in. Six or twelve monthly covers most installations; sites with dust, washdown, vibration or heavy external exposure usually warrant more frequent attention. We agree the frequency per site.

Question 4

Can faults be diagnosed remotely?

Accepted Answer

Sometimes. Where a system has secure remote access configured, configuration and recording problems can often be investigated without a visit. Physical faults — cabling, power, damaged devices — need an engineer on site.

Question 5

What information helps when reporting a fault?

Accepted Answer

The site address, which part of the system is affected, when it started, and anything that changed around that time — building works, a power cut, an internet change. Photographs of any panel or display messages are genuinely useful.

Technical support and scheduled servicing.

Three reasons people get in touch.

Something has stopped working

You have inherited a system

You want a servicing arrangement

Tell us what is happening.

Support questions