Core service
Maintenance & Support
Scheduled servicing, fault diagnosis and technical support that keep installed systems working as specified.
Security and network equipment degrades quietly. Lenses lose focus, hard drives fill, detectors drift out of alignment and firmware falls behind — usually without anyone noticing until the footage is needed or the connection drops.
Planned maintenance catches those issues while they are still small. We service systems we have installed and take on systems installed by others, starting with a full survey so you know exactly what condition the equipment is in.
What this covers
Technical detail
- Visit frequency
- Agreed per site — commonly six or twelve monthly
- CCTV checks
- Image quality, focus, cleaning, recording and retention
- Alarm checks
- Detector function, signalling, battery and panel status
- Network checks
- Link quality, cabinet condition, terminations and labelling
- Reporting
- Written condition report after each visit
- Response
- Attendance arranged to suit the site and the fault
Not sure what you need?
Describe the property and what has gone wrong before. A short conversation usually settles whether a site visit is the right next step.
Book a consultationWhat you get from doing this properly.
Problems found before you need the system
Routine checks pick up failing drives, misaligned cameras and flat backup batteries in advance rather than during an incident.
Records you can rely on
Each visit is documented — what was checked, what was adjusted and what needs attention next — so system condition is never a mystery.
Longer service life
Cleaning, re-tensioning, re-terminating and firmware maintenance keep equipment performing well past the point where neglected systems fail.
One point of contact
Cameras, alarms, cabling and network equipment are all supported by the same team, so faults are not passed between contractors.
Typical applications
Sectors
Five steps, in the same order every time.
- ConsultationWe start by understanding the problem rather than quoting equipment.
- Site AssessmentNothing is specified until the building has been looked at properly.
- Solution DesignA specification you can read, understand and compare.
- InstallationCareful work, clean site, minimal disruption.
- Support & MaintenanceHandover, then an ongoing relationship rather than a closed job.
Usually specified alongside
Next step
Talk to us about maintenance & support.
Tell us about the property and what you are trying to achieve. For anything beyond a very small job we will arrange a site visit, because specifying equipment without seeing the building rarely produces an accurate price.